Listening to your customers and community is crucially important to any marketer. But how do you make sense of the millions of blogs, forums, etc., on the Internet? One way is to engage an online intelligence firm like Umbria.
For my 51st podcast, I was lucky enough to connect with Howard Kaushansky, President of Umbria. He chatted with me about how their solution works, the importance to drilling down to the lowest level of content in order to analyze the meaning, how Umbria determines demographics from language and more.
Check it out